Frequently Asked Questions : 

What is Carriage Paid?

Carriage is paid on orders within the U.K. mainland of above £300 nett (£500 nett to Northern Ireland, Channel Islands, Eire, and Isle of Man). Below this figure, a uniform £10 carriage and packing charge will be made (£20 for Northern Ireland, Channel Islands, Eire and Isle of Man).  All orders to Northern Ireland are subject to a £20 declaration charge regardless of value. Additions to orders already placed may be regarded as separate orders for these purposes. Balances are automatically carried forward unless we are instructed otherwise and will be sent when available, carriage paid, at our discretion.

Can you deliver Next Day, if so is there a cost?

Special and express deliveries are charged extra at cost. Please contact our sales office before noon when overnight service is required. Please allow 48 hours notice where orders are to be collected from us. For orders to be despatched directly to third parties, the customer’s own delivery note and address labels are required, otherwise, we cannot be held responsible for claims for non-delivery or loss in transit.

What if there is a delivery issue, how would we bring it to your attention, is there a time limit?

Any shortages and defects must be advised in writing within 2 days following delivery for a claim to be considered. Customers should check and count the cartons carefully and sign the carriers’ notes accordingly since a “clean” signature prevents any claim against carriers or insurers. Please advise non-delivery within 18 days of the invoice date

What if items are damaged in transit, or ordered in error how do we bring it to your attention?

Faulty or damaged goods must be returned to us for our examination. Return of goods that were ordered in error or are no longer required must be agreed by us in advance and may be subject to a nominal re-stocking charge.

What are the general B2B payment terms?

All accounts are STRICTLY MONTHLY NETT. We reserve the right to charge interest on any overdue accounts as per Clause 5.3.3.

Terms and conditions agreement

Please read our Terms and Conditions & Privacy Policy.*